This website is operated by Grange Boutique Hotel located at, Grange Boutique Hotel, Kents Bank Road, Grange over Sands, Cumbria, LA11 7EY, also referred to in this Privacy Statement as "us" or "we" or "our". Grange Boutique Hotel website is listed under the following domain names www.grangeboutiquehotel.com, www.grangeboutiquehotel.co.uk (collectively and individually the "Website"). This Privacy Statement and any correspondence is Grange Boutique Hotel and "you" the user of the Website and our services and facilities. "You" shall mean you and any third party that accesses the Website; someone who is not employed by us, is an individual or acting in the course of employment; that is 18 years old or older and capable of entering a contract. We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. By providing us with your personal information "Data" (as defined below), whether through the Website or in person, you consent, agree and accept that we, as well as our respective representatives and/or third-party agents may collect, use, disclose and share among ourselves your personal Data as described in this Privacy Statement. Please read this Privacy Statement carefully to understand our views and practices regarding your personal Data and how we will treat it, by visiting and continuing to use the Website or using our services you are consenting to practices described in this Privacy Statement. WHAT DATA DO WE COLLECT ABOUT YOU? We collect data from you when you make a booking, use our facilities or our services, via our team, either in person or over the phone, and when you book online via our Website. We also collect data when you fill in our registration forms, feedback forms or by connecting using our social media websites. Facilities include but are not limited to the following; Grange Boutique Hotel.
police or HMRC, we may share your personal Data with them for the purposes of prevention and
detection of crime.
TRANSACTION AND DATA SECURITY
Whilst we take reasonable, appropriate technical and organisational measures to safeguard the
personal Data that you provide to us, no transmission over the internet can ever be totally
guaranteed secure. Consequently, please be aware that we cannot guarantee the complete
security of any personal Data that you transfer over the internet to us whilst in transit. Sending
such information is entirely at your own risk.
We understand how important it is to securely store any Data that you provide. We take the
privacy and security of your payment and personal details very seriously. Although we take
reasonable care to keep your personal Data secure, we cannot be held liable for any loss you
may suffer from unauthorised access or loss of any Data provided.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your
browser address window. A small locked padlock will also appear either in the bottom bar of your
browser window or alongside the browser address, depending upon which browser software and
version you are using.
Where you make a payment in person at our reception we use the secure third-party payment
On pre-paid bookings, payment is taken up-front and money taken at the time of booking. It is
important that you take note of our cancellation policy in our Terms and Conditions we reserve
the right to charge and take payment from your card for a "no-show" should you fail to turn up
for your stay and have not let us know by the agreed time period in advance of arrival.
Where asked, you are required to be able to produce the same card, used for any booking paid
in advance online, at check-in.
In addition to the Data collected via our Website when we collect Data in person we keep this
information in secure files with restricted access to keys.
ACCESSING AND AMENDING YOUR DATA
You have a right to access a copy of the Data which we hold about you. If you would like to do
this, please email us at firstname.lastname@example.org and the subject matter in the email header
or write to us at the address on our Contact Us page..
We want to make sure that your personal Data is accurate and up to date and therefore you may
need to modify or update your Data if your circumstances change. Additional Data as to your
marketing preferences may also be stored and you may change this at any time, to do this please
email us at email@example.com
You are able to make amendments, or withdraw your consent for use, by telling our reception
staff when you check in or by contacting our Data Processor via email at firstname.lastname@example.org
and the subject matter "Opt-out" in the email header.
If you withdraw your consent to any or all use of your personal Data, depending upon the nature
of your request, we may not be able to provide or continue providing our products and services
to you, or administer any contractual relationship already in place. You understand and agree
that in such instances where we require your personal Data to fulfil a contractual obligation to
you and you withdraw your consent to collect, use or disclose the relevant personal Data for
those purposes, we cannot be held liable for breach of that agreement. Our legal rights and
remedies in such event are expressly reserved.
RETENTION OF INFORMATION
Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it
is collected, for business or legal purposes, or in accordance with applicable laws.
Should you choose to unsubscribe from our mailing list, please note that your personal Data may
still be retained on our database for up to 12 months or to the extent permitted by law.
We may set and access Cookies on Your "Computer" meaning any computer, laptop, tablet,
mobile or other device that the Website can be viewed on.
A "Cookie" is a small file of letters and numbers which asks permission from your browser to be
placed on your Computer's hard drive. Cookies allow web applications to respond to you as an
individual and allow us to distinguish you from other users on our Website. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences and allows us to improve our Website.
Our Cookies use:
• Google Analytics Cookies to identify which pages are being used. This helps us analyse
data about web page traffic (the number of visitors and how visitors move around our
Website when they are using it) and improve our Website to tailor it to your needs.
• Third party Cookies within our email campaigns, predominantly sent using third party
email marketing tools, as well as Google Analytics. Cookies are used to monitor open
rates and improve your experience and for the tracking of website activity initiated from
hyperlinks within email marketing campaigns.
• Session Cookies on our Website. These are temporary Cookies, which only exist in the
period you access the Website (or more strictly, until you close the browser after
accessing the Website). Session Cookies help the Website remember what you chose on
the previous page, therefore avoiding having to re-enter information.
• Cookies used for customer email, customer name, and social media share.
The length of time a Cookie will remain on your Computer will depend on the type of Cookie.
On our Website, these Cookies do not contain personal information, and cannot be used to
To find out more about how to manage cookies through your chosen browser go to: